At Shiok BBQ, we strive to become the Best BBQ Catering Service in Singapore. But like any business, we’re not immune to mistakes. What sets us apart is how we handle these situations and make things right. It’s easy to showcase only the glowing 5-star reviews, but today, we want to talk about the other side of the story—the times we’ve slipped up and, more importantly, how we fixed it.
We’re not perfect, and we don’t claim to be. Mistakes happen, and when they do, we’re often harder on ourselves than our clients are. So, how do we handle these moments? How do we recover from them? Let us take you through some real situations and how we’ve handled them, so you can get a full picture of our service commitment.
1. Missing Items
We’re not going to sugarcoat it: we’ve missed items in orders before. Maybe it was the charcoal, a few trays of meat, or some tools. These things happen because we’re still improving our warehouse system, and while we’re working toward a solution, errors pop up. When this happens, we don’t just say sorry and move on. If we notice missing items, we try our best to get those items delivered to you within an hour to keep your BBQ party going smoothly.
However, there have been times where we forgot something as crucial as charcoal while everyone is chilling, enjoying their beers, waiting for the BBQ to start. When that happens, we know an apology isn’t enough. So, we go the extra mile: full refund, no questions asked. Many clients even insist on not taking the refund, but it’s our policy, and it’s something we’ve stood by since day one.
2. Delivery Delays Beyond 45 Minutes
Delivery windows exist for a reason: to give us a buffer. We know that most people hosting BBQs want their food around 4-6pm, even though our delivery slots might stretch from 1-4pm or 4-7pm. So, we always aim for the preferred time you communicate with us.
But let’s be real, delays happen. And when we’re running more than 45 minutes late past 6:45pm, especially in Singapore’s BBQ catering scene, we know it can ruin the vibe of your event. That’s why if we’re ever late by more than 45 minutes, we offer a full refund, no questions asked. Our clients appreciate that we take responsibility for our delays because punctuality is a non-negotiable part of our service.
3. Product Quality Issues
Let’s talk about product quality. If you ever receive our food and feel like something’s off, we want to know. Whether it’s over-seasoning, poor quality cuts, or anything else, your feedback matters to us. We would rather pull those items from our menu than let someone else experience the same disappointment. If you believe the quality is unacceptable, please let us know. We’ll investigate, and if necessary, we’ll offer a full or partial refund.
At Shiok BBQ, we know that 1-3% of products might not meet perfection, and we’re transparent about that. What’s important is how we respond when you’re not satisfied. Even though we don’t explicitly mention this in our T&Cs, rest assured we always aim to show you our sincerity and fix the issue, whether it’s with compensation or a service recovery.
4. Our Commitment to Exceptional BBQ Catering
You’re probably wondering: Have we ever missed showing up for a BBQ chef event? Nope, not once. It might sound unbelievable, especially when you hear horror stories about no-shows in the catering industry. But we take your events seriously—whether they’re small gatherings or prestigious events.
We allocate extra manpower just to ensure that your event runs smoothly. Our team doesn’t just show up; they come prepared, backed by the resources and professionalism that make sure everything goes according to plan. That’s how we keep our clients happy, and that’s why we’ve never missed an event.
Final Thoughts
At Shiok BBQ, we know mistakes happen. But what sets us apart is how we handle those moments. We don’t hide behind our Testimonial & Reviews—we own up to our failures and make things right. From missing items and delivery delays to product quality issues, we tackle these problems head-on with full transparency.
We believe in being 200% responsible for your BBQ Event. Whether it's food quality, delivery time, or chef services, you can trust that we will do everything in our power to make it right if things go sideways. Because at the end of the day, it’s not just about running a business—it’s about building relationships with our clients and showing that we care, even when we make mistakes.
