Everything About Delivery

We know you have a lot of questions and concerns regarding delivery, especially when it comes to last-minute orders. Let us address these and assure you that ordering from us online is hassle-free. Don’t worry, we’ve got you covered!

Our BBQ Wholesale Factory operates 24/7, allowing us to arrange next-day delivery for your event. Place your order by 11:00 pm the day before your event, and we'll ensure your BBQ items are delivered on time. If you have any concerns or need assistance, please place your order and send us a screenshot. We will reach out through WhatsApp, and track your order personally.

Free Delivery: Enjoy free delivery on all orders above SGD 200.

Minimum Order: There is no minimum order value. However, we want to ensure you get the most out of your order and will always suggest items to help you reach SGD 200 for free delivery.

Delivery Fee:

  • For orders between SGD 180 and SGD 199.99, a delivery fee of SGD 10 will apply.
  • For orders below SGD 180, a delivery fee of SGD 25 will be applied.

Unfortunately, we do not accept walk-ins or self-pick-up options at the moment. Please make your order online. Rest assured, we will deliver your BBQ items right to your doorstep!

Plesae refer to Refund Policy and find out more

Delivery Time

Delivery Slots:

  • 10 am - 1 pm
  • 1 pm - 4 pm
  • 4 pm - 7 pm

We understand BBQ parties usually take place between 5-10 pm, and many clients prefer delivery around 4-6 pm. To accommodate this, we operate on a first-come, first-served basis, with each delivery slot offering a capacity of 10 orders. Once a time slot is fully booked, please WhatsApp us to check availability or to discuss alternative options.

Flexible Timing and Special Delivery Options

For last-minute timing requests, we offer a 1-hour goodwill delivery timeframe. For example, if you need delivery between 5 pm and 6 pm, we’ll do our best to meet this window while asking for flexibility to account for possible traffic delays. If there’s an expectation for a specific 30-minute window (e.g., 5 pm - 5:30 pm), a special delivery fee of $25 might apply (or $40 for areas like Tuas, Sentosa, and Kranji).

Timeliness and Our Commitment to You

We work hard to ensure timely deliveries, but delays of 10-25 minutes may occasionally occur due to factors such as traffic or high demand. In the rare case of a 40-minute delay or more, we will provide a full refund, no questions asked, while ensuring you still receive your order.

Our delivery Terms & Conditions for late delivery are clearly listed to uphold our commitment to service. If we fall short, we’ll promptly address it with a full refund and continue working to improve our service for future orders.

We usually deliver your BBQ food, raw meats, and seafood in a Styrofoam Box to maintain the optimal temperature. Whether chilled or frozen, we ensure your items are delivered according to your needs. There's no need to check out separately for the foam box and ice, unless you need extra for chilling drinks or other food.

Private Properties / Condominiums / HDBs:

  • Singapore Main Island
  • Sentosa Island

Chalet / Beach / Villa / Camp:

  • Delivery Point: Delivery will be made to the nearest car park.
  • BBQ Pit Drop-Off: For deliveries to specific BBQ pits with walking distances of over 3-5 minutes, our drivers may not be able to assist directly due to the heavy weekend workload. If you’d like help bringing items to a further location, a delivery assistance fee of $25 applies.
  • Contact: Please WhatsApp us to find out more, and we’ll do our best to help with flexibility.

Yacht BBQ Occasion:

  • Marina @ Keppel Bay
  • Sentosa Cove
  • Delivery Process: Delivery will be at the car park, where we will personally hand the package to you or coordinate with your charter crew for pickup.
  • Direct Charter Delivery: For direct delivery to the yacht, an additional fee of $25 applies.

Locations with Additional Delivery Fee:

Some locations incur extra delivery charges, as listed below:

  • Kranji Sanctuary Resort, Neo Tiew
  • Sungei Buloh area
  • Lim Chu Kang
  • Jurong Island
  • Parts of Tuas

Note: We strive to find alternatives to avoid additional charges when possible. If adjustments, such as a timing change or a delivery fee between $30-$40, are needed, we will contact you after your order.

Flexible Timing Requests

For specific timing requests, we’ll do our best to accommodate. Here’s how we manage them:

  • Goodwill Period: If you need delivery within a flexible 1-hour window (e.g., 5 pm to 6 pm), we will try to assist at no extra cost, keeping in mind possible traffic delays.
  • Exact Timing Requests: If you need an exact timing within a 30-minute slot (e.g., 5 pm to 5:30 pm), a $25 fee applies for the added precision.
  • Special Locations: For exact timing to Sentosa, Tuas, or Kranji, the fee is $40 due to extended travel times.

Our priority is to keep our services smooth and accessible. While we avoid charges wherever possible, we ask for your understanding when additional assistance is requested.

For any delivery-related inquiries or issues, reach out to us at:

If a BBQ item is missing from your order, we sincerely apologize for the inconvenience. We will promptly offer an item refund or arrange for immediate delivery to make it right.

We use in-house Cold Truck for deliveries to maintain quality service. During peak periods, if we are unable to fulfill the delivery ourselves, we may engage third-party drivers to ensure timely service.

We currently do not offer order tracking. However, we guarantee that your order will be delivered within the selected delivery window as we strive to provide reliable and prompt service.